Outage report · Major outage
emerchantpay outage on Jun 5, 2020
emerchantpay - Genesis Gateway - Outage
What happened
emerchantpay reported a major outage starting Jun 5, 2020, 10:09 UTC, affecting Genesis - admin console (PRODUCTION), Genesis - merchant console (PRODUCTION), Genesis - web payment form (PRODUCTION), Genesis - API (PRODUCTION). It was marked resolved at Jun 5, 2020, 10:41 UTC.
- The incident lasted 32m from first report to resolution.
- emerchantpay had reported 1 other partial or major outage in the 90 days before it.
Latest update from emerchantpay
Dear Partner, We have been notified that the E-ComProcessing acquirer successfully identified and resolved the issue. There was no financial impact for your customers and you can try re-submitting the transactions. Please accept our apologies for the caused inconvenience. Kind regards, emerchantpay Tech Support
What our independent monitoring saw
Our independent monitoring of emerchantpay started after this incident, so this report is based on emerchantpay's status page.
emerchantpay's overall reliability
emerchantpay has a reliability score of 89.7/100, with 99.97% effective uptime and 4 incidents over the last 90 days.
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