Outage report · Major outage
emerchantpay outage on Sep 19, 2018
Genesis Gateway Outage - 19/09/2018 with ECP acquirer
What happened
emerchantpay reported a major outage starting Sep 19, 2018, 13:48 UTC, affecting emerchantpay.com, Genesis - web payment form (PRODUCTION), Genesis - API (PRODUCTION). It was marked resolved at Sep 19, 2018, 14:19 UTC.
- The incident lasted 30m from first report to resolution.
- emerchantpay had reported no other partial or major outages in the 90 days before it.
Latest update from emerchantpay
Dear Merchant, We have identified the root cause of the problem - related to temporary DB issues at ECP acquirer systems. As a result, transaction processing has started receiving errors for ECP acquirer only. As a result, emerchantpay Gateway with ECP acquirer has 1166 failed transactions that started at 18-09-19 13:10 UTC and ended at 18-09-19 14:10 UTC. ECP acquirer has resolved the DB issues, and payment processing has been fully restored. They notified some processing logs might be missing in the UI, until they backfill the data, but all is stable. We sincerely apologize for the inconvenience caused. Kind Regards, emerchantpay Technical Support Team
What our independent monitoring saw
Our independent monitoring of emerchantpay started after this incident, so this report is based on emerchantpay's status page.
emerchantpay's overall reliability
emerchantpay has a reliability score of 89.7/100, with 99.97% effective uptime and 4 incidents over the last 90 days.
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