Freshdesk Contact Center (Freshcaller) outage on Sep 11, 2024

What happened

Freshdesk Contact Center (Freshcaller) reported a partial outage starting Sep 11, 2024, 00:50 UTC. It was marked resolved at Sep 11, 2024, 03:45 UTC.

• The incident lasted 2h 55m from first report to resolution.
• Freshdesk Contact Center (Freshcaller) had reported 1 other partial or major outage in the 90 days before it.
• 5 other vendors we track reported a significant incident within 12 hours of it.

Latest update from Freshdesk Contact Center (Freshcaller)

Customers might face issues in phone widget, call notifications, call assignment. This seem to be like a potential issue with our telephony provider. We will provide an update as soon as we get more information

Read Freshdesk Contact Center (Freshcaller)'s official incident report ↗

What our independent monitoring saw

Our independent monitoring of Freshdesk Contact Center (Freshcaller) started after this incident, so this report is based on Freshdesk Contact Center (Freshcaller)'s status page.

Other outages around the same time

Significant incidents other vendors reported within 12 hours of this one.

• Partial outageFreshdeskSep 11, 2024, 00:50 UTC

  Issue with making and receiving calls

• Partial outageHungerRushSep 11, 2024, 01:31 UTC

  Support Phone Outage

• Partial outageMenufySep 11, 2024, 01:32 UTC

  Support Phone Outage

• Partial outageimpact.comSep 11, 2024, 09:48 UTC

  Web Portal Errors

• Partial outagePlanableSep 11, 2024, 11:48 UTC

  Instagram Carousels Publishing Disruption

Freshdesk Contact Center (Freshcaller)'s overall reliability

Full Freshdesk Contact Center (Freshcaller) reliability report and live status → · Most reliable Freshdesk Contact Center (Freshcaller) alternatives →