Live status & reliability report
Freshdesk status, outages & reliability
Freshdesk is the customer support and ticketing software from Freshworks Inc.
Data updated Nov 1, 2026 · score recalculated
Over the last 90 days Freshdesk had 99.42% effective uptime across 19 status page incidents (1 partial or major outage), resolving them in 4h 22m on average.
Is Freshdesk down right now?
No, Freshdesk is up and running.
- Freshdesk's status page reports all systems operational. Checked .
- All 3 Freshdesk pages we check are responding. Checked .
90-day uptime
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Key facts about Freshdesk's reliability
- Over the past 12 months, Freshdesk published 86 incidents on its status page, 20 of them partial or major outages.
- Its longest outage on record in that time was “Service Disruption in Middle East Region” on Mar 2, 2026, which lasted 3d.
- Freshdesk reported 19 incidents in the last 90 days, down from 31 in the 90 days before.
- Freshdesk's 90-day uptime of 99.42% is below the average for help desk platforms (99.66%).
- It resolves incidents more slowly than the typical help desk platform: 4h 22m on average, against a median of 1h 57m.
Score breakdown
Incidents per month
- Major outage
- Partial outage
- Degraded
- Informational
Response time
Daily average response time of Freshdesk's public pages, measured by our probes.
Not enough data yet — this chart fills in as our monitoring runs.
Score trend
Daily reliability score (rolling 90-day window).
Not enough data yet — this chart fills in as our monitoring runs.
Components currently affected
- Agent Portal: major outage
- Customer Portal: major outage
- Email: major outage
- Chat & Messaging: major outage
- Social: major outage
- SLA: major outage
- Routing & Agent Availability: major outage
- Workflow & Automations: major outage
- AI Agents & Bots: major outage
- Ticketing Core: major outage
- Contact & Account Management: major outage
- Custom Objects: major outage
- Analytics & Reporting: major outage
- CSAT: major outage
- Login: major outage
- Marketplace: major outage
- Search: major outage
- Third Party Services: major outage
- Integrations: Freshcaller, Freshservice, Slack & Others: major outage
- API: major outage
- Billing: major outage
- Sandbox: major outage
- Incoming Messages: major outage
Freshdesk incident history (last 90 days)
- Degraded performanceOct 30, 2026 · resolved in 10m
- Degraded performanceOct 28, 2026 · resolved in 1h 2m
- Degraded performanceOct 23, 2026 · resolved in 3h 10m
- Degraded performanceOct 19, 2026 · resolved in 1h 6m
- Degraded performanceOct 16, 2026 · resolved in 3h 18m
- Degraded performanceOct 15, 2026 · resolved in 2h 51m
- MaintenanceOct 11, 2026 · resolved in 1h
- MaintenanceSep 27, 2026 · resolved in 1h
- MaintenanceSep 20, 2026 · resolved in 1h
- Degraded performanceSep 18, 2026 · resolved in 17h 28m
Investigating delays in social channel messaging and ticket creation for some US customers
- Degraded performanceSep 16, 2026 · resolved in 2h 43m
- Degraded performanceSep 15, 2026 · resolved in 6h 2m
- Degraded performanceSep 9, 2026 · resolved in 41m
- Degraded performanceSep 4, 2026 · resolved in 7h 3m
- Degraded performanceSep 2, 2026 · resolved in 15h 42m
- Degraded performanceAug 31, 2026 · resolved in 11h 7m
- MaintenanceAug 28, 2026 · resolved in 1h
- Degraded performanceAug 25, 2026 · resolved in 2h 16m
- MaintenanceAug 21, 2026 · resolved in 1h
- Degraded performanceAug 20, 2026 · resolved in 34m
- MaintenanceAug 16, 2026 · resolved in 1h
- Degraded performanceAug 12, 2026 · resolved in 3h 42m
- Degraded performanceAug 10, 2026 · resolved in 3h 45m
Issue with SLA, workflow and automations in our freshdesk support portal
- Degraded performanceAug 5, 2026 · resolved in 2m
- Partial outageAug 4, 2026 · resolved in 13m
Source: Freshdesk status page · last checked
Our independent monitoring
We check these public Freshdesk pages every 5 minutes. An outage is recorded after two consecutive failed checks.
| Page | Last check | Uptime (30d) | Avg response |
|---|---|---|---|
| Product page | Up | 100% | 670 ms |
| Support portal | Up | 100% | 682 ms |
| Developer docs | Up | 100% | 175 ms |
How Freshdesk compares
Freshdesk status FAQ
Is Freshdesk down right now?
No, Freshdesk is up and running. Freshdesk's status page currently reports all systems operational, and all 3 of the Freshdesk pages we check every five minutes are responding. This page updates automatically when that changes.
How reliable is Freshdesk?
Freshdesk has a reliability score of 61.8 out of 100, ranking #11 of 13 help desk platforms. Over the last 90 days it had 99.42% effective uptime.
How often does Freshdesk have outages?
Freshdesk published 19 incidents on its status page in the last 90 days (1 partial or major outage) and 86 in the past 12 months.
How long do Freshdesk outages last?
Freshdesk resolves incidents in 4h 22m on average. Its longest outage in the past year lasted 3d, on Mar 2, 2026.
Does Freshdesk have a status page?
Yes. Freshdesk's official status page is updates.freshdesk.com. We read it every five minutes and keep its full incident history.