Help Desk Software · reliability comparison
Freshdesk vs Hiver: which is more reliable? (2026)
Hiver is more reliable than Freshdesk, scoring 98.9 vs 61.8 out of 100. Over the last 90 days Freshdesk reported 19 incidents and Hiver reported 1, with effective uptime of 99.42% and 99.99% respectively. Hiver resolves incidents faster on average (8m).
Data updated Nov 1, 2026 · How we score
| Metric | Freshdesk | Hiver |
|---|---|---|
| Reliability score | 61.8 | 98.9 |
| Rank (help desk platforms) | #11 | #1 |
| Uptime (90 days) | 99.42% | 99.99% |
| Incidents (90 days) | 19 | 1 |
| Partial / major outages | 1 | 0 |
| Avg time to resolve | 4h 22m | 8m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Freshdesk and Hiver differ
- Freshdesk reported 19× as many incidents as Hiver over the last 90 days (19 vs 1).
- Freshdesk had 1 partial or major outage, compared with 0 for Hiver.
- Hiver fixes problems faster: 8m on average, against 4h 22m for Freshdesk (33.1× quicker).
- Freshdesk's longest outage on record lasted 3d (Mar 2, 2026); Hiver's lasted 7h 54m (May 4, 2026).
90-day uptime
Freshdesk
Hiver
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Freshdesk incidents
- Degraded performanceOct 30, 2026 · resolved in 10m
- Degraded performanceOct 28, 2026 · resolved in 1h 2m
- Degraded performanceOct 23, 2026 · resolved in 3h 10m
- Degraded performanceOct 19, 2026 · resolved in 1h 6m
- Degraded performanceOct 16, 2026 · resolved in 3h 18m
- Degraded performanceOct 15, 2026 · resolved in 2h 51m
Recent Hiver incidents
- Degraded performanceOct 29, 2026 · resolved in 8m
Hiver service disruption due to AWS outage
Affected: Email User Experience, Email User Experience, Email sync, Email Sync, Notification Services, Automation +14 more
Other help desk platforms to consider
- HubSpot Service Hub · #2 · 100% uptime
- Kustomer · #3 · 99.99% uptime
- Tidio · #4 · 99.98% uptime
- HappyFox · #5 · 100% uptime