Help Desk Software · reliability comparison
Freshdesk vs Tidio: which is more reliable? (2026)
Tidio is more reliable than Freshdesk, scoring 95.7 vs 61.8 out of 100. Over the last 90 days Freshdesk reported 19 incidents and Tidio reported 1, with effective uptime of 99.42% and 99.98% respectively. Tidio resolves incidents faster on average (1h 54m).
Data updated Nov 1, 2026 · How we score
| Metric | Freshdesk | Tidio |
|---|---|---|
| Reliability score | 61.8 | 95.7 |
| Rank (help desk platforms) | #11 | #4 |
| Uptime (90 days) | 99.42% | 99.98% |
| Incidents (90 days) | 19 | 1 |
| Partial / major outages | 1 | 0 |
| Avg time to resolve | 4h 22m | 1h 54m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Freshdesk and Tidio differ
- Freshdesk reported 19× as many incidents as Tidio over the last 90 days (19 vs 1).
- Freshdesk had 1 partial or major outage, compared with 0 for Tidio.
- Tidio fixes problems faster: 1h 54m on average, against 4h 22m for Freshdesk (2.3× quicker).
- Freshdesk's longest outage on record lasted 3d (Mar 2, 2026); Tidio's lasted 6h 6m (Jul 1, 2026).
90-day uptime
Freshdesk
Tidio
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Freshdesk incidents
- Degraded performanceOct 30, 2026 · resolved in 10m
- Degraded performanceOct 28, 2026 · resolved in 1h 2m
- Degraded performanceOct 23, 2026 · resolved in 3h 10m
- Degraded performanceOct 19, 2026 · resolved in 1h 6m
- Degraded performanceOct 16, 2026 · resolved in 3h 18m
- Degraded performanceOct 15, 2026 · resolved in 2h 51m
Recent Tidio incidents
- Degraded performanceOct 28, 2026 · resolved in 1h 54m
Webhook events not being delivered
Affected: API
Other help desk platforms to consider
- Hiver · #1 · 99.99% uptime
- HubSpot Service Hub · #2 · 100% uptime
- Kustomer · #3 · 99.99% uptime
- HappyFox · #5 · 100% uptime