Help Desk Software · reliability comparison
Freshdesk vs LiveAgent: which is more reliable? (2026)
LiveAgent is more reliable than Freshdesk, scoring 89.2 vs 61.8 out of 100. Over the last 90 days Freshdesk reported 19 incidents and LiveAgent reported 1, with effective uptime of 99.42% and 100% respectively.
Data updated Nov 1, 2026 · How we score
| Metric | Freshdesk | LiveAgent |
|---|---|---|
| Reliability score | 61.8 | 89.2 |
| Rank (help desk platforms) | #11 | #6 |
| Uptime (90 days) | 99.42% | 100% |
| Incidents (90 days) | 19 | 1 |
| Partial / major outages | 1 | 0 |
| Avg time to resolve | 4h 22m | — |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Freshdesk and LiveAgent differ
- Freshdesk reported 19× as many incidents as LiveAgent over the last 90 days (19 vs 1).
- Freshdesk had 1 partial or major outage, compared with 0 for LiveAgent.
90-day uptime
Freshdesk
LiveAgent
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Freshdesk incidents
- Degraded performanceOct 30, 2026 · resolved in 10m
- Degraded performanceOct 28, 2026 · resolved in 1h 2m
- Degraded performanceOct 23, 2026 · resolved in 3h 10m
- Degraded performanceOct 19, 2026 · resolved in 1h 6m
- Degraded performanceOct 16, 2026 · resolved in 3h 18m
- Degraded performanceOct 15, 2026 · resolved in 2h 51m
Recent LiveAgent incidents
- Degraded performanceOct 21, 2026 · resolved (duration not published)
PHP vulnerabilities CVE-2026-109618 / CVE-2026-109619 (PHP2Shell)
- MaintenanceSep 1, 2026 · resolved (duration not published)
Other help desk platforms to consider
- Hiver · #1 · 99.99% uptime
- HubSpot Service Hub · #2 · 100% uptime
- Kustomer · #3 · 99.99% uptime
- Tidio · #4 · 99.98% uptime