Help Desk Software · reliability comparison

Freshdesk vs HubSpot Service Hub: which is more reliable? (2026)

HubSpot Service Hub is more reliable than Freshdesk, scoring 96.9 vs 61.8 out of 100. Over the last 90 days Freshdesk reported 19 incidents and HubSpot Service Hub reported 8, with effective uptime of 99.42% and 100% respectively.

Data updated Nov 1, 2026 · How we score

Freshdesk

61.8/100

Operational

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HubSpot Service Hub

96.9/100

Operational

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VS
MetricFreshdeskHubSpot Service Hub
Reliability score61.896.9
Rank (help desk platforms)#11#2
Uptime (90 days)99.42%100%
Incidents (90 days)198
Partial / major outages10
Avg time to resolve4h 22m—
Outages we detected00
Transparency score100/100100/100

Where Freshdesk and HubSpot Service Hub differ

  • Freshdesk reported 2.4× as many incidents as HubSpot Service Hub over the last 90 days (19 vs 8).
  • Freshdesk had 1 partial or major outage, compared with 0 for HubSpot Service Hub.
  • Freshdesk's longest outage on record lasted 3d (Mar 2, 2026); HubSpot Service Hub's lasted 1d 3h (May 1, 2026).

90-day uptime

Freshdesk

Aug 4, 2026: 99.55% uptime, 1 incident (Partial outage)Aug 5, 2026: 99.98% uptime, 1 incident (Degraded performance)Aug 6, 2026 – Aug 9, 2026: no incidentsAug 10, 2026: 97.65% uptime, 1 incident (Degraded performance)Aug 11, 2026: no incidentsAug 12, 2026: 99.66% uptime, 1 incident (Degraded performance)Aug 13, 2026: 98.02% uptime, 1 incident (Degraded performance)Aug 14, 2026 – Aug 19, 2026: no incidentsAug 20, 2026: 99.64% uptime, 1 incident (Degraded performance)Aug 21, 2026 – Aug 24, 2026: no incidentsAug 25, 2026: 98.58% uptime, 1 incident (Degraded performance)Aug 26, 2026 – Aug 30, 2026: no incidentsAug 31, 2026: 95.15% uptime, 1 incident (Degraded performance)Sep 1, 2026: 97.89% uptime, 1 incident (Degraded performance)Sep 2, 2026: 95.81% uptime, 1 incident (Degraded performance)Sep 3, 2026: 94.37% uptime, 1 incident (Degraded performance)Sep 4, 2026: 95.59% uptime, 1 incident (Degraded performance)Sep 5, 2026 – Sep 8, 2026: no incidentsSep 9, 2026: 99.57% uptime, 1 incident (Degraded performance)Sep 10, 2026 – Sep 14, 2026: no incidentsSep 15, 2026: 96.22% uptime, 1 incident (Degraded performance)Sep 16, 2026: 98.30% uptime, 1 incident (Degraded performance)Sep 17, 2026: no incidentsSep 18, 2026: 96.87% uptime, 1 incident (Degraded performance)Sep 19, 2026: 92.21% uptime, 1 incident (Degraded performance)Sep 20, 2026 – Oct 14, 2026: no incidentsOct 15, 2026: 98.21% uptime, 1 incident (Degraded performance)Oct 16, 2026: 97.93% uptime, 1 incident (Degraded performance)Oct 17, 2026 – Oct 18, 2026: no incidentsOct 19, 2026: 99.31% uptime, 1 incident (Degraded performance)Oct 20, 2026 – Oct 22, 2026: no incidentsOct 23, 2026: 98.02% uptime, 1 incident (Degraded performance)Oct 24, 2026 – Oct 27, 2026: no incidentsOct 28, 2026: 99.66% uptime, 1 incident (Degraded performance)Oct 29, 2026: 99.68% uptime, 1 incident (Degraded performance)Oct 30, 2026: 99.89% uptime, 1 incident (Degraded performance)Oct 31, 2026 – Nov 1, 2026: no incidents
90 days ago99.420% average daily uptimeToday

HubSpot Service Hub

Aug 4, 2026 – Nov 1, 2026: no incidents
90 days ago100% average daily uptimeToday

Recent Freshdesk incidents

Full Freshdesk reliability report →

Recent HubSpot Service Hub incidents

Full HubSpot Service Hub reliability report →

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