Outage report · Major outage

Freshdesk Contact Center (Freshcaller) outage on Jun 14, 2021

Major Outage: Calls not working

SeverityMajor outage
StartedJun 14, 2021, 08:45UTC
ResolvedJun 14, 2021, 10:25UTC
Duration1h 41m

What happened

Freshdesk Contact Center (Freshcaller) reported a major outage starting Jun 14, 2021, 08:45 UTC. It was marked resolved at Jun 14, 2021, 10:25 UTC.

  • The incident lasted 1h 41m from first report to resolution.
  • Freshdesk Contact Center (Freshcaller) had reported 2 other partial or major outages in the 90 days before it.
  • 1 other vendor we track reported a significant incident within 12 hours of it.

Latest update from Freshdesk Contact Center (Freshcaller)

Due to some internal APIs failing, we are facing calls failure issues. We are working on the resolution and will update as soon as we have the fix.

Read Freshdesk Contact Center (Freshcaller)'s official incident report ↗

What our independent monitoring saw

Our independent monitoring of Freshdesk Contact Center (Freshcaller) started after this incident, so this report is based on Freshdesk Contact Center (Freshcaller)'s status page.

Other outages around the same time

Significant incidents other vendors reported within 12 hours of this one.

Freshdesk Contact Center (Freshcaller)'s overall reliability

74.8/100

Freshdesk Contact Center (Freshcaller) has a reliability score of 74.8/100, with 99.75% effective uptime and 5 incidents over the last 90 days.

Visit Freshdesk Contact Center (Freshcaller) ↗

Full Freshdesk Contact Center (Freshcaller) reliability report and live status → · Most reliable Freshdesk Contact Center (Freshcaller) alternatives →