Freshdesk Contact Center (Freshcaller) outage on Jun 20, 2023

What happened

Freshdesk Contact Center (Freshcaller) reported a partial outage starting Jun 20, 2023, 15:20 UTC. It was marked resolved at Jun 20, 2023, 18:15 UTC.

• The incident lasted 2h 55m from first report to resolution.
• Freshdesk Contact Center (Freshcaller) had reported 3 other partial or major outages in the 90 days before it.
• 4 other vendors we track reported a significant incident within 12 hours of it.

Latest update from Freshdesk Contact Center (Freshcaller)

Our telephony provider has been facing service degradation and investigating dequeue calls drop issues. Customers may experience calls dropped very shortly after connecting. We expect to provide another update in 1 hour or as soon as more information becomes available.

Read Freshdesk Contact Center (Freshcaller)'s official incident report ↗

What our independent monitoring saw

Our independent monitoring of Freshdesk Contact Center (Freshcaller) started after this incident, so this report is based on Freshdesk Contact Center (Freshcaller)'s status page.

Other outages around the same time

Significant incidents other vendors reported within 12 hours of this one.

• Partial outageEcwidJun 20, 2023, 07:17 UTC

  Ecwid by Lightspeed Chat support is not available for some users

• Partial outageLivestormJun 20, 2023, 07:31 UTC

  Unable to sign in to the platform using SAML

• Partial outageFreshsalesJun 20, 2023, 15:20 UTC

  Incoming Calls dropping intermittently

• Major outageCoScheduleJun 20, 2023, 18:50 UTC

  Social sending

Freshdesk Contact Center (Freshcaller)'s overall reliability

Full Freshdesk Contact Center (Freshcaller) reliability report and live status → · Most reliable Freshdesk Contact Center (Freshcaller) alternatives →