Outage report · Major outage
Freshdesk outage on Jul 31, 2025
Issues in loading Freshdesk
SeverityMajor outage
StartedJul 31, 2025, 13:20UTC
ResolvedJul 31, 2025, 14:15UTC
Duration56m
What happened
Freshdesk reported a major outage starting Jul 31, 2025, 13:20 UTC. It was marked resolved at Jul 31, 2025, 14:15 UTC.
- The incident lasted 56m from first report to resolution.
- Freshdesk had reported 1 other partial or major outage in the 90 days before it.
- 4 other vendors we track reported a significant incident within 12 hours of it.
Latest update from Freshdesk
Customers would experience issues in accessing various pages in Freshdesk, including dashboard, list view for tickets.
What our independent monitoring saw
Our independent monitoring of Freshdesk started after this incident, so this report is based on Freshdesk's status page.
Other outages around the same time
Significant incidents other vendors reported within 12 hours of this one.
Freshdesk's overall reliability
61.1/100
Freshdesk has a reliability score of 61.1/100, with 99.38% effective uptime and 20 incidents over the last 90 days.
Visit Freshdesk ↗Full Freshdesk reliability report and live status → · Most reliable Freshdesk alternatives →
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