Outage report · Partial outage
Freshdesk outage on Sep 24, 2024
Ticket creation issue in US region
SeverityPartial outage
StartedSep 24, 2024, 13:15UTC
ResolvedSep 24, 2024, 16:05UTC
Duration2h 50m
What happened
Freshdesk reported a partial outage starting Sep 24, 2024, 13:15 UTC. It was marked resolved at Sep 24, 2024, 16:05 UTC.
- The incident lasted 2h 50m from first report to resolution.
- Freshdesk had reported 2 other partial or major outages in the 90 days before it.
- 2 other vendors we track reported a significant incident within 12 hours of it.
Latest update from Freshdesk
We observed ticket creation failures affecting a small number of accounts in the US region. Our engineers identified the root cause and implemented a solution, which successfully resolved the issue.
What our independent monitoring saw
Our independent monitoring of Freshdesk started after this incident, so this report is based on Freshdesk's status page.
Other outages around the same time
Significant incidents other vendors reported within 12 hours of this one.
Freshdesk's overall reliability
61.8/100
Freshdesk has a reliability score of 61.8/100, with 99.42% effective uptime and 19 incidents over the last 90 days.
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