Outage report · Partial outage
Freshdesk outage on May 9, 2024
Issues with custom SSO policies n Freshdesk
SeverityPartial outage
StartedMay 9, 2024, 15:15UTC
ResolvedMay 9, 2024, 17:30UTC
Duration2h 15m
What happened
Freshdesk reported a partial outage starting May 9, 2024, 15:15 UTC. It was marked resolved at May 9, 2024, 17:30 UTC.
- The incident lasted 2h 15m from first report to resolution.
- Freshdesk had reported 3 other partial or major outages in the 90 days before it.
- 1 other vendor we track reported a significant incident within 12 hours of it.
Latest update from Freshdesk
Customers attempting to login to Freshdesk using custom SSO policies in Freshdesk are getting redirected to an invalid URL by the product.
What our independent monitoring saw
Our independent monitoring of Freshdesk started after this incident, so this report is based on Freshdesk's status page.
Other outages around the same time
Significant incidents other vendors reported within 12 hours of this one.
Freshdesk's overall reliability
61.1/100
Freshdesk has a reliability score of 61.1/100, with 99.38% effective uptime and 20 incidents over the last 90 days.
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