Outage report · Partial outage
Freshdesk outage on Nov 22, 2023
Degraded performance in the ticket details page
SeverityPartial outage
StartedNov 22, 2023, 08:55UTC
ResolvedNov 22, 2023, 11:17UTC
Duration2h 23m
What happened
Freshdesk reported a partial outage starting Nov 22, 2023, 08:55 UTC. It was marked resolved at Nov 22, 2023, 11:17 UTC.
- The incident lasted 2h 23m from first report to resolution.
- Freshdesk had reported 6 other partial or major outages in the 90 days before it.
- 1 other vendor we track reported a significant incident within 12 hours of it.
Latest update from Freshdesk
Customers may experience delays when accessing a ticket properties. Our engineering team is actively working on resolving this issue, and we will provide updates soon.
What our independent monitoring saw
Our independent monitoring of Freshdesk started after this incident, so this report is based on Freshdesk's status page.
Other outages around the same time
Significant incidents other vendors reported within 12 hours of this one.
Freshdesk's overall reliability
52.7/100
Freshdesk has a reliability score of 52.7/100, with 99.41% effective uptime and 18 incidents over the last 90 days.
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