Outage report · Major outage
Freshdesk outage on Jan 20, 2023
Issue with Ticket updates
SeverityMajor outage
StartedJan 20, 2023, 06:23UTC
ResolvedJan 20, 2023, 09:35UTC
Duration3h 12m
What happened
Freshdesk reported a major outage starting Jan 20, 2023, 06:23 UTC. It was marked resolved at Jan 20, 2023, 09:35 UTC.
- The incident lasted 3h 12m from first report to resolution.
- Freshdesk had reported 3 other partial or major outages in the 90 days before it.
Latest update from Freshdesk
We're facing issues with ticket updates, our engineering team is working on the same, more updates to follow
What our independent monitoring saw
Our independent monitoring of Freshdesk started after this incident, so this report is based on Freshdesk's status page.
Freshdesk's overall reliability
52.7/100
Freshdesk has a reliability score of 52.7/100, with 99.41% effective uptime and 18 incidents over the last 90 days.
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