Outage report · Major outage
Freshdesk outage on Dec 18, 2021
Major Outage
SeverityMajor outage
StartedDec 18, 2021, 16:15UTC
ResolvedDec 18, 2021, 16:58UTC
Duration43m
What happened
Freshdesk reported a major outage starting Dec 18, 2021, 16:15 UTC. It was marked resolved at Dec 18, 2021, 16:58 UTC.
- The incident lasted 43m from first report to resolution.
- Freshdesk had reported 1 other partial or major outage in the 90 days before it.
Latest update from Freshdesk
We are experiencing issues with accessing the Helpdesk. Our engineers are working on this with priority. Updates to follow shortly.
What our independent monitoring saw
Our independent monitoring of Freshdesk started after this incident, so this report is based on Freshdesk's status page.
Freshdesk's overall reliability
52.8/100
Freshdesk has a reliability score of 52.8/100, with 99.41% effective uptime and 17 incidents over the last 90 days.
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