Frontegg outage on Jul 24, 2024

What happened

Frontegg reported a partial outage starting Jul 24, 2024, 08:51 UTC. It was marked resolved at Jul 24, 2024, 10:58 UTC.

• The incident lasted 2h 6m from first report to resolution.
• Frontegg had reported 2 other partial or major outages in the 90 days before it.
• 2 other vendors we track reported a significant incident within 12 hours of it.

Latest update from Frontegg

# **Root Cause Analysis \(RCA\) Report** **Date and Time**: July 24, 2024**Duration**: 22 minutes **Affected Services**: Authentication and core services**Impact**: Customers in the EU region were hanging and returned as 504 timeouts**Reported By**: Internal monitoring systems and customers \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ **Executive summary:** On Wednesday, July 24th, at 08:43 GMT, Frontegg's internal monitoring systems indicated that the API Gateway encountered an issue following the deployment of a new OpenTelemetry propagator \(OTEL instrumentation\), causing service disruptions in the EU. As a result, some of our customers were experiencing timeout errors \(HTTP status 504\) returned by Frontegg. During the upgrade of our API Gateway, Frontegg also updated the OpenTelemetry library. This update inadvertently caused the system to send data one piece at a time in

Read Frontegg's official incident report ↗

What our independent monitoring saw

Our independent monitoring of Frontegg started after this incident, so this report is based on Frontegg's status page.

Other outages around the same time

Significant incidents other vendors reported within 12 hours of this one.

• Major outageSuccesswareJul 24, 2024, 16:02 UTC

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• Partial outageShipHeroJul 24, 2024, 17:23 UTC

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Frontegg's overall reliability

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