Outage report · Major outage

Gladly outage on Dec 19, 2024

Investigating Gladly Access Issues

SeverityMajor outage
StartedDec 19, 2024, 02:01UTC
ResolvedDec 19, 2024, 03:41UTC
Duration1h 40m

What happened

Gladly reported a major outage starting Dec 19, 2024, 02:01 UTC, affecting Gladly Team Solution. It was marked resolved at Dec 19, 2024, 03:41 UTC.

  • The incident lasted 1h 40m from first report to resolution.
  • Gladly had reported 1 other partial or major outage in the 90 days before it.

Latest update from Gladly

Our monitoring continues to indicate that all services have been restored: Agents are able to utilize Gladly and Sidekick is operating as expected. Please contact <a href="https://help.gladly.com/docs/contact-gladly-support" target="_blank">Gladly Support</a> should you have any questions or use this <a href="http://gladly.com/support" target="_blank">alternative form</a> if you are unable to access the Help page.

Read Gladly's official incident report ↗

What our independent monitoring saw

Our independent monitoring of Gladly started after this incident, so this report is based on Gladly's status page.

Gladly's overall reliability

74.9/100

Gladly has a reliability score of 74.9/100, with 99.65% effective uptime and 7 incidents over the last 90 days.

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