Live status & reliability report
Gladly status, outages & reliability
Gladly is a customer service platform organized around people rather than tickets, with voice, chat, email, SMS and AI agents, based in San Francisco.
Data updated Nov 1, 2026 · score recalculated
Over the last 90 days Gladly had 99.65% effective uptime across 7 status page incidents (1 partial or major outage), resolving them in 3h 58m on average.
Is Gladly down right now?
No, Gladly is up and running.
- Gladly's status page reports all systems operational. Checked .
- All 3 Gladly pages we check are responding. Checked .
90-day uptime
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Key facts about Gladly's reliability
- Over the past 12 months, Gladly published 21 incidents on its status page, 7 of them partial or major outages.
- Its longest outage on record in that time was “Intermittent Report Loading Issues” on Sep 10, 2026, which lasted 9h 22m.
- The part of Gladly most often affected was Gladly Team Solution (8 of 21 incidents).
- Incidents most often began on a Thursday (6 of 21, UTC).
- Gladly's 90-day uptime of 99.65% is below the average for help desk platforms (99.66%).
- It resolves incidents more slowly than the typical help desk platform: 3h 58m on average, against a median of 1h 57m.
Score breakdown
Incidents per month
- Major outage
- Partial outage
- Degraded
- Informational
Response time
Daily average response time of Gladly's public pages, measured by our probes.
Not enough data yet — this chart fills in as our monitoring runs.
Score trend
Daily reliability score (rolling 90-day window).
Not enough data yet — this chart fills in as our monitoring runs.
Gladly incident history (last 90 days)
- Degraded performanceOct 23, 2026 · resolved in 1h 11m
Intermittent Issues with Login and Routing
Affected: Gladly Team Solution
- Degraded performanceOct 19, 2026 · resolved in 3h 8m
Affected: Reporting
- Degraded performanceSep 24, 2026 · resolved in 2h 59m
Topics popover getting cut off/hidden behind Answers & Team Assist panel
Affected: Admin
- Partial outageSep 10, 2026 · resolved in 9h 22m
Intermittent Report Loading Issues
Affected: Reporting
- Degraded performanceSep 9, 2026 · resolved in 4h 26m
Affected: Reporting
- Degraded performanceSep 9, 2026 · resolved in 1h 50m
Affected: Reporting
- Degraded performanceAug 31, 2026 · resolved in 4h 47m
Affected: Reporting
Source: Gladly status page · last checked
Our independent monitoring
We check these public Gladly pages every 5 minutes. An outage is recorded after two consecutive failed checks.
| Page | Last check | Uptime (30d) | Avg response |
|---|---|---|---|
| Homepage | Up | 100% | 335 ms |
| Help center | Up | 100% | 769 ms |
| Developer docs | Up | 100% | 166 ms |
How Gladly compares
Gladly status FAQ
Is Gladly down right now?
No, Gladly is up and running. Gladly's status page currently reports all systems operational, and all 3 of the Gladly pages we check every five minutes are responding. This page updates automatically when that changes.
How reliable is Gladly?
Gladly has a reliability score of 74.9 out of 100, ranking #10 of 13 help desk platforms. Over the last 90 days it had 99.65% effective uptime.
How often does Gladly have outages?
Gladly published 7 incidents on its status page in the last 90 days (1 partial or major outage) and 21 in the past 12 months.
How long do Gladly outages last?
Gladly resolves incidents in 3h 58m on average. Its longest outage in the past year lasted 9h 22m, on Sep 10, 2026.
Does Gladly have a status page?
Yes. Gladly's official status page is gladly.statuspage.io. We read it every five minutes and keep its full incident history.