Help Desk Software · reliability comparison
Gladly vs HubSpot Service Hub: which is more reliable? (2026)
HubSpot Service Hub is more reliable than Gladly, scoring 96.9 vs 74.9 out of 100. Over the last 90 days Gladly reported 7 incidents and HubSpot Service Hub reported 8, with effective uptime of 99.65% and 100% respectively.
Data updated Nov 1, 2026 · How we score
| Metric | Gladly | HubSpot Service Hub |
|---|---|---|
| Reliability score | 74.9 | 96.9 |
| Rank (help desk platforms) | #10 | #2 |
| Uptime (90 days) | 99.65% | 100% |
| Incidents (90 days) | 7 | 8 |
| Partial / major outages | 1 | 0 |
| Avg time to resolve | 3h 58m | — |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Gladly and HubSpot Service Hub differ
- HubSpot Service Hub reported 14% more incidents than Gladly over the last 90 days (8 vs 7).
- Gladly had 1 partial or major outage, compared with 0 for HubSpot Service Hub.
- Gladly's longest outage on record lasted 9h 22m (Sep 10, 2026); HubSpot Service Hub's lasted 1d 3h (May 1, 2026).
90-day uptime
Gladly
HubSpot Service Hub
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Gladly incidents
- Degraded performanceOct 23, 2026 · resolved in 1h 11m
Intermittent Issues with Login and Routing
Affected: Gladly Team Solution
- Degraded performanceOct 19, 2026 · resolved in 3h 8m
Affected: Reporting
- Degraded performanceSep 24, 2026 · resolved in 2h 59m
Topics popover getting cut off/hidden behind Answers & Team Assist panel
Affected: Admin
- Partial outageSep 10, 2026 · resolved in 9h 22m
Intermittent Report Loading Issuesofficial update ↗
Affected: Reporting
- Degraded performanceSep 9, 2026 · resolved in 4h 26m
Affected: Reporting
- Degraded performanceSep 9, 2026 · resolved in 1h 50m
Affected: Reporting
Recent HubSpot Service Hub incidents
- InformationalOct 23, 2026 · resolved in 2h 47m
Some HubSpot tools may be unavailable for some users
Affected: CRM, Marketing Tools, Website, Sales Tools, Service Tools, Chat & Automation +5 more
- InformationalOct 2, 2026 · resolved in 1h 53m
HubSpot is experiencing issues
Affected: CRM, Marketing Tools, Chat & Automation
- InformationalSep 23, 2026 · resolved in 13m
- InformationalSep 8, 2026 · resolved in 59m
- InformationalSep 4, 2026 · resolved in 1h 20m
HubSpot is experiencing issues in the EU
Affected: Reports
- InformationalAug 21, 2026 · resolved in 2h 30m