Help Desk Software · reliability comparison
Gladly vs Hiver: which is more reliable? (2026)
Hiver is more reliable than Gladly, scoring 98.9 vs 74.9 out of 100. Over the last 90 days Gladly reported 7 incidents and Hiver reported 1, with effective uptime of 99.65% and 99.99% respectively. Hiver resolves incidents faster on average (8m).
Data updated Nov 1, 2026 · How we score
| Metric | Gladly | Hiver |
|---|---|---|
| Reliability score | 74.9 | 98.9 |
| Rank (help desk platforms) | #10 | #1 |
| Uptime (90 days) | 99.65% | 99.99% |
| Incidents (90 days) | 7 | 1 |
| Partial / major outages | 1 | 0 |
| Avg time to resolve | 3h 58m | 8m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Gladly and Hiver differ
- Gladly reported 7× as many incidents as Hiver over the last 90 days (7 vs 1).
- Gladly had 1 partial or major outage, compared with 0 for Hiver.
- Hiver fixes problems faster: 8m on average, against 3h 58m for Gladly (30.1× quicker).
- Gladly's longest outage on record lasted 9h 22m (Sep 10, 2026); Hiver's lasted 7h 54m (May 4, 2026).
90-day uptime
Gladly
Hiver
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Gladly incidents
- Degraded performanceOct 23, 2026 · resolved in 1h 11m
Intermittent Issues with Login and Routing
Affected: Gladly Team Solution
- Degraded performanceOct 19, 2026 · resolved in 3h 8m
Affected: Reporting
- Degraded performanceSep 24, 2026 · resolved in 2h 59m
Topics popover getting cut off/hidden behind Answers & Team Assist panel
Affected: Admin
- Partial outageSep 10, 2026 · resolved in 9h 22m
Intermittent Report Loading Issuesofficial update ↗
Affected: Reporting
- Degraded performanceSep 9, 2026 · resolved in 4h 26m
Affected: Reporting
- Degraded performanceSep 9, 2026 · resolved in 1h 50m
Affected: Reporting
Recent Hiver incidents
- Degraded performanceOct 29, 2026 · resolved in 8m
Hiver service disruption due to AWS outage
Affected: Email User Experience, Email User Experience, Email sync, Email Sync, Notification Services, Automation +14 more
Other help desk platforms to consider
- HubSpot Service Hub · #2 · 100% uptime
- Kustomer · #3 · 99.99% uptime
- Tidio · #4 · 99.98% uptime
- HappyFox · #5 · 100% uptime