Outage report · Major outage
Help Scout outage on Dec 20, 2025
Docs site not loading
SeverityMajor outage
StartedDec 20, 2025, 21:24UTC
ResolvedDec 20, 2025, 22:43UTC
Duration1h 19m
What happened
Help Scout reported a major outage starting Dec 20, 2025, 21:24 UTC, affecting Docs Sites. It was marked resolved at Dec 20, 2025, 22:43 UTC.
- The incident lasted 1h 19m from first report to resolution.
- It was the 3rd longest of 3 significant outages Help Scout reported in the 12 months up to it.
- Help Scout had reported 3 other partial or major outages in the 90 days before it.
Latest update from Help Scout
Docs is back to fully operational.
What our independent monitoring saw
Our independent monitoring of Help Scout started after this incident, so this report is based on Help Scout's status page.
Help Scout's overall reliability
89.2/100
Help Scout has a reliability score of 89.2/100, with 99.91% effective uptime and 6 incidents over the last 90 days.
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