Outage report · Major outage
Incode outage on Jul 29, 2026
Elevated Errors – Face Recognition (Canada SaaS)
SeverityMajor outage
StartedJul 29, 2026, 14:19UTC
ResolvedJul 29, 2026, 15:39UTC
Duration1h 20m
What happened
Incode reported a major outage starting Jul 29, 2026, 14:19 UTC, affecting Omni Canada. It was marked resolved at Jul 29, 2026, 15:39 UTC.
- The incident lasted 1h 20m from first report to resolution.
- Incode had reported 8 other partial or major outages in the 90 days before it.
- 3 other vendors we track reported a significant incident within 12 hours of it.
Latest update from Incode
This incident has been resolved. The face recognition service is fully operational and we have confirmed normal performance through monitoring. Thank you for your patience throughout this incident.
What our independent monitoring saw
Our independent monitoring of Incode started after this incident, so this report is based on Incode's status page.
Other outages around the same time
Significant incidents other vendors reported within 12 hours of this one.
Incode's overall reliability
81.9/100
Incode has a reliability score of 81.9/100, with 99.83% effective uptime and 11 incidents over the last 90 days.
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