Live status & reliability report
Intercom status, outages & reliability
Intercom is a customer service platform combining a shared inbox, help center, messenger and the Fin AI agent, headquartered in San Francisco and Dublin.
Data updated Nov 1, 2026 · score recalculated
Over the last 90 days Intercom had 99.92% effective uptime across 8 status page incidents (3 partial or major outages), resolving them in 1h on average.
Is Intercom down right now?
No, Intercom is up and running.
- Intercom's status page reports all systems operational. Checked .
- All 3 Intercom pages we check are responding. Checked .
90-day uptime
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Key facts about Intercom's reliability
- Since Apr 14, 2026, the earliest date its published history covers, Intercom published 25 incidents on its status page, 8 of them partial or major outages.
- Its longest outage on record in that time was “Fin is experiencing issues” on Apr 14, 2026, which lasted 3h 29m.
- The part of Intercom most often affected was Fin AI Agent (4 of 25 incidents).
- Intercom reported 8 incidents in the last 90 days, down from 11 in the 90 days before.
- Incidents most often began on a Wednesday (10 of 25, UTC).
- Intercom's 90-day uptime of 99.92% is above the average for help desk platforms (99.66%).
- It resolves incidents faster than the typical help desk platform: 1h on average, against a median of 1h 57m.
Score breakdown
Incidents per month
- Major outage
- Partial outage
- Degraded
- Informational
Response time
Daily average response time of Intercom's public pages, measured by our probes.
Not enough data yet — this chart fills in as our monitoring runs.
Score trend
Daily reliability score (rolling 90-day window).
Not enough data yet — this chart fills in as our monitoring runs.
Intercom incident history (last 90 days)
- Degraded performanceOct 30, 2026 · resolved in 24m
Affected: Fin AI Agent
- Degraded performanceOct 14, 2026 · resolved in 12m
Customer contact details showing up as "Redacted" in the Intercom Inbox
Affected: Inbox
- Degraded performanceSep 16, 2026 · resolved in 5h 27m
Issues with Fin for Salesforce
Affected: Other
- Degraded performanceSep 9, 2026 · resolved in 9m
Messenger Help Articles not displaying
Affected: Mobile Messenger, Web Messenger
- Degraded performanceSep 4, 2026 · resolved in 39m
Fin intermittent failures responding to first conversation messages
Affected: Fin AI Agent
- Major outageSep 3, 2026 · resolved in 12m
Fin failures in Australia region
Affected: Inbox, REST API, Tickets, Help Center, Reporting, Outbound +10 more
- Partial outageAug 26, 2026 · resolved in 23m
Fin not answering in the USA region
Affected: Fin AI Agent
- Partial outageAug 19, 2026 · resolved in 33m
Issues with Shopify integration
Affected: Apps and Integrations
Source: Intercom status page · last checked
Our independent monitoring
We check these public Intercom pages every 5 minutes. An outage is recorded after two consecutive failed checks.
| Page | Last check | Uptime (30d) | Avg response |
|---|---|---|---|
| Sign-in page | Up | 100% | 384 ms |
| Helpdesk product page | Up | 100% | 651 ms |
| Developer docs | Up | 100% | 272 ms |
How Intercom compares
Intercom status FAQ
Is Intercom down right now?
No, Intercom is up and running. Intercom's status page currently reports all systems operational, and all 3 of the Intercom pages we check every five minutes are responding. This page updates automatically when that changes.
How reliable is Intercom?
Intercom has a reliability score of 87.9 out of 100, ranking #8 of 13 help desk platforms. Over the last 90 days it had 99.92% effective uptime.
How often does Intercom have outages?
Intercom published 8 incidents on its status page in the last 90 days (3 partial or major outages) and 25 in the past 12 months.
How long do Intercom outages last?
Intercom resolves incidents in 1h on average. Its longest outage in the past year lasted 3h 29m, on Apr 14, 2026.
Does Intercom have a status page?
Yes. Intercom's official status page is www.finstatus.com. We read it every five minutes and keep its full incident history.