Keeper outage on Jun 24, 2025

What happened

Keeper reported a major outage starting Jun 24, 2025, 15:27 UTC, affecting Keeper Web Vault (US), Keeper Admin Console (US). It was marked resolved at Jun 24, 2025, 16:01 UTC.

• The incident lasted 34m from first report to resolution.
• Keeper had reported 1 other partial or major outage in the 90 days before it.
• 2 other vendors we track reported a significant incident within 12 hours of it.

Latest update from Keeper

At 8:15 AM PST, our DevOps team was alerted to elevated API error rates in production. Upon investigation, we identified the following: * The production database was experiencing high table lock contention. * This was triggered by several large-scale BreachWatch data updates. * A recent backend migration had unintentionally doubled the number of parallel update operations, which exacerbated the issue. * A database failover was performed to restore service stability. The issue was fully resolved by 8:40 AM PST. The engineering team has addressed the underlying problem in the update processes and is implementing safeguards to prevent recurrence, including query optimization and improved job orchestration. We apologize for the disruption.

Read Keeper's official incident report ↗

What our independent monitoring saw

Our independent monitoring of Keeper started after this incident, so this report is based on Keeper's status page.

Other outages around the same time

Significant incidents other vendors reported within 12 hours of this one.

• Major outageOnceHubJun 24, 2025, 10:57 UTC

  Our developer center (https://developers.oncehub.com/) is currently not operational due to an intermittent issue with the host of our develo

• Partial outageShopify POSJun 24, 2025, 17:46 UTC

  Some POS transactions are not completing on iOS devices Actions

Keeper's overall reliability

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