Keeper outage on Jun 11, 2025

What happened

Keeper reported a major outage starting Jun 11, 2025, 12:04 UTC, affecting Keeper Web Vault (EU), Keeper Admin Console (EU). It was marked resolved at Jun 11, 2025, 12:46 UTC.

• The incident lasted 41m from first report to resolution.
• Keeper had reported no other partial or major outages in the 90 days before it.
• 4 other vendors we track reported a significant incident within 12 hours of it.

Latest update from Keeper

At 4:37AM PST, Keeper experienced API errors in the EU region. Service was restored by 5:35AM PST following a database failover. The issue was caused by a bug in the new Device Management API, released the day before. During device registration, the system attempted to delete old devices, which created high database load for accounts with large device counts. The bug was identified, fixed, and a patch was deployed. We apologize for the disruption. To ensure uninterrupted access, we recommend enabling “Work Offline” mode for your account.

Read Keeper's official incident report ↗

What our independent monitoring saw

Our independent monitoring of Keeper started after this incident, so this report is based on Keeper's status page.

Other outages around the same time

Significant incidents other vendors reported within 12 hours of this one.

• Major outageResDiaryJun 11, 2025, 03:52 UTC

  UK Diary Bad Gateway Error

• Major outageUpstashJun 11, 2025, 06:51 UTC

  Degraded Performance

• Major outageZettle by PayPalJun 11, 2025, 09:33 UTC

  Issue with Payout Status Display

• Partial outageEasyPostJun 11, 2025, 16:03 UTC

  ColumbusLastMile performance issues

Keeper's overall reliability

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