Outage report · Major outage

Kickserv outage on Jan 12, 2026

Service outage affecting web and mobile

SeverityMajor outage

StartedJan 12, 2026, 14:41UTC

ResolvedJan 13, 2026, 16:43UTC

Duration1d 2h

What happened

Kickserv reported a major outage starting Jan 12, 2026, 14:41 UTC, affecting Web Application (app.kickserv.com), Customer Center, Search, QuickBooks Desktop Sync, Text Notifications, Email Notifications, Mobile API, iOS App and 1 more. It was marked resolved at Jan 13, 2026, 16:43 UTC.

The incident lasted 1d 2h from first report to resolution.
It was the longest significant outage Kickserv reported in the 12 months up to it.
Kickserv had reported no other partial or major outages in the 90 days before it.
4 other vendors we track reported a significant incident within 12 hours of it.

Latest update from Kickserv

Early on the morning of January 12, some Kickserv customers experienced slow loading and errors when using the web and mobile apps. This was caused by unusually high system activity tied to New Year–related reporting and background processing, which temporarily overwhelmed part of our infrastructure. As a result, many application pages (especially dashboards and settings) were sluggish or timed out for about an hour. We identified the issue, increased system capacity, and fully restored normal performance by 10:21 AM US Eastern time. We know interruptions like this are frustrating, and we’re taking steps to better handle seasonal usage spikes in the future, and improve early detection so this particular issue doesn’t happen again. Thanks for your patience.

Read Kickserv's official incident report ↗