Outage report · Partial outage

Mews outage on Jun 2, 2026

Some customers are experiencing an issue where their guests are unable to check in via Kiosk v4.51

SeverityPartial outage

StartedJun 2, 2026, 11:38UTC

ResolvedJun 2, 2026, 15:32UTC

Duration3h 53m

What happened

Mews reported a partial outage starting Jun 2, 2026, 11:38 UTC. It was marked resolved at Jun 2, 2026, 15:32 UTC.

The incident lasted 3h 53m from first report to resolution.
It was the 3rd longest of 8 significant outages Mews reported in the 12 months up to it.
Mews had reported no other partial or major outages in the 90 days before it.
4 other vendors we track reported a significant incident within 12 hours of it.

Latest update from Mews

**Problem** On Tue, 02 Jun 2026, guests at some properties using Mews Kiosk v4.51.0 were unable to complete check-in. The issue affected properties with a high number of arrivals on the same day, causing an error during the check-in process. Approximately 29 properties were impacted. ### Action Our team identified the issue and began working on a fix immediately. A backend change was deployed to production on Tue, 02 Jun 2026 15:07:00 UTC, restoring check-in functionality for all affected properties. In parallel, an updated version of the Kiosk app was prepared and submitted to app stores. The Android version became available the same afternoon, and the iOS version followed later that evening. The issue was fully resolved and confirmed working by affected customers by Tue, 02 Jun 2026 15:27:34 UTC. ### Causes The Kiosk v4.51.0 was over-fetching data, requesting data for all active customers at a property instead of only the customers relevant to the reservation being checked in.

Read Mews's official incident report ↗