Outage report · Major outage

Optimove outage on Jun 12, 2025

Global Google Cloud Platform Outage - Multiple Optimove Services Impacted

SeverityMajor outage
StartedJun 12, 2025, 18:30UTC
ResolvedJun 13, 2025, 01:02UTC
Duration6h 32m

What happened

Optimove reported a major outage starting Jun 12, 2025, 18:30 UTC, affecting Core App, Core App, API, API, Batch Data Process, Batch Data Process, Track & Trigger, Track & Trigger. It was marked resolved at Jun 13, 2025, 01:02 UTC.

  • The incident lasted 6h 32m from first report to resolution.
  • Optimove had reported 3 other partial or major outages in the 90 days before it.
  • 12 other vendors we track reported a significant incident within 12 hours of it.

Latest update from Optimove

The earlier disruption related to the Google Cloud Platform (GCP) outage has been mitigated, and all Optimove services are currently operational. However, full recovery is still in progress, particularly in processing pipelines and dependent third-party services. As a result, customers may experience delays in campaign execution and web and app activity processing while backlogs are being cleared. We are closely monitoring system performance and will continue working to ensure full stability across all components.

Read Optimove's official incident report ↗

What our independent monitoring saw

Our independent monitoring of Optimove started after this incident, so this report is based on Optimove's status page.

Other outages around the same time

Significant incidents other vendors reported within 12 hours of this one.

Optimove's overall reliability

80.0/100

Optimove has a reliability score of 80.0/100, with 99.88% effective uptime and 1 incidents over the last 90 days.

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