Proton Pass outage on Jan 30, 2025

What happened

Proton Pass reported a partial outage starting Jan 30, 2025, 08:11 UTC, affecting Web Application, Mobile Apps, Web Application, Mobile Apps, Web Application, Mobile and Desktop Apps, Browser Extensions, Mobile Apps and 1 more. It was marked resolved at Jan 30, 2025, 12:31 UTC.

• The incident lasted 4h 20m from first report to resolution.
• It was the longest significant outage Proton Pass reported in the 12 months up to it.
• Proton Pass had reported no other partial or major outages in the 90 days before it.
• 2 other vendors we track reported a significant incident within 12 hours of it.

Latest update from Proton Pass

The issue is fully resolved now. The downtime was unfortunately caused by an issue at Cloudflare, one of our upstream service providers, so we had no control over the incident or its resolution. Cloudflare unfortunately dropped traffic from a small number of IP addresses at random, which made it impossible for some users to connect unless they used a different network or IP address. The impact was limited to a small number of users, but disruptive to those who experienced it. Due to Proton's built in redundancy, no data was lost, although some emails may be slightly delayed. We are now engaging with Cloudflare's senior management to ensure that such an incident does not repeat, and are taking additional remedial steps.

Read Proton Pass's official incident report ↗

What our independent monitoring saw

Our independent monitoring of Proton Pass started after this incident, so this report is based on Proton Pass's status page.

Other outages around the same time

Significant incidents other vendors reported within 12 hours of this one.

• Major outageCensusJan 30, 2025, 02:59 UTC

  IP Address Change for Database Requests

• Partial outageProton DriveJan 30, 2025, 08:11 UTC

  Technical difficulties

Proton Pass's overall reliability

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