Outage report · Major outage

Recharge outage on Nov 9, 2025

Issue with charge processing

SeverityMajor outage
StartedNov 9, 2025, 18:06UTC
ResolvedNov 13, 2025, 00:36UTC
Duration3d 6h

What happened

Recharge reported a major outage starting Nov 9, 2025, 18:06 UTC, affecting Recharge Charge Processing, Recharge Customer Portal, Recharge Merchant Portal. It was marked resolved at Nov 13, 2025, 00:36 UTC.

  • The incident lasted 3d 6h from first report to resolution.
  • It was the 2nd longest of 13 significant outages Recharge reported in the 12 months up to it.
  • Recharge had reported 2 other partial or major outages in the 90 days before it.

Latest update from Recharge

The root cause of this incident has been resolved. Those impacted will receive further communication.

Read Recharge's official incident report ↗

What our independent monitoring saw

Our independent monitoring of Recharge started after this incident, so this report is based on Recharge's status page.

Recharge's overall reliability

67.2/100

Recharge has a reliability score of 67.2/100, with 99.43% effective uptime and 4 incidents over the last 90 days.

Visit Recharge ↗

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