Outage report · Partial outage
Recharge outage on Aug 18, 2025
Getting timeouts (504 status) from the merchant and customer portal UI
What happened
Recharge reported a partial outage starting Aug 18, 2025, 08:10 UTC, affecting Recharge Customer Portal, Recharge Merchant Portal. It was marked resolved at Aug 18, 2025, 20:51 UTC.
- The incident lasted 12h 41m from first report to resolution.
- Recharge had reported 3 other partial or major outages in the 90 days before it.
- 3 other vendors we track reported a significant incident within 12 hours of it.
Latest update from Recharge
This incident has been resolved since 11:10 AM ET when our provider rolled back an upgrade. We continued monitoring and have observed full recovery.
What our independent monitoring saw
Our independent monitoring of Recharge started after this incident, so this report is based on Recharge's status page.
Other outages around the same time
Significant incidents other vendors reported within 12 hours of this one.
Recharge's overall reliability
Recharge has a reliability score of 67.2/100, with 99.43% effective uptime and 4 incidents over the last 90 days.
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