RMS Cloud outage on Oct 22, 2025

What happened

RMS Cloud reported a partial outage starting Oct 22, 2025, 07:00 UTC, affecting RMS ePOS. It was marked resolved at Oct 23, 2025, 06:06 UTC.

• The incident lasted 23h 6m from first report to resolution.
• It was the 2nd longest of 6 significant outages RMS Cloud reported in the 12 months up to it.
• RMS Cloud had reported 2 other partial or major outages in the 90 days before it.
• 1 other vendor we track reported a significant incident within 12 hours of it.

Latest update from RMS Cloud

We have rolled back to the previous environment and all affected systems are now back to normal. We also confirm that all relevant charges have parsed correctly. Please note: any changes made in the back-office between 00:12 AM and 9:43 AM AEDT on 22/10/2025 have been reversed and will need to be reapplied. Thank you for your patience while we completed the rollback and verification. If you notice anything unusual or require further follow-up please contact the local support team

Read RMS Cloud's official incident report ↗

What our independent monitoring saw

Our independent monitoring of RMS Cloud started after this incident, so this report is based on RMS Cloud's status page.

Other outages around the same time

Significant incidents other vendors reported within 12 hours of this one.

• Partial outageUniverseOct 22, 2025, 13:37 UTC

  Account-Level Dashboard Data Latency

RMS Cloud's overall reliability

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