ShareFile outage on Feb 26, 2025

What happened

ShareFile reported a partial outage starting Feb 26, 2025, 19:51 UTC, affecting ShareFile®. It was marked resolved at Feb 26, 2025, 21:53 UTC.

• The incident lasted 2h 2m from first report to resolution.
• ShareFile had reported 4 other partial or major outages in the 90 days before it.

Latest update from ShareFile

**ShareFile Service Incident – February 26, 2025** **Summary of Impact** On February 26, 2025, between 2:45 PM EST and 3:42 PM EST, ShareFile service end-users and administrators may have experienced an issue with authentication into ShareFile. **Root Cause** At 2:45 PM EST on February 26, 2025, ShareFile engineering investigated reports that users were not able to authenticate into their ShareFile account. The outcome of the investigation indicated that a part of the ShareFile authentication service exhausted its resources, and it began to fail to handle incoming requests which caused users to be unable to authenticate into their ShareFile accounts. **Mitigation** The ShareFile operations team restored full access at 3:42 PM EST on February 26, 2025, and customers were able to login as they normally would. **Next Steps** ShareFile engineering teams will be improving capacity of the impacted resource, enhancing auto-scaling to avoid resource issues, and expanding alerts

Read ShareFile's official incident report ↗

What our independent monitoring saw

Our independent monitoring of ShareFile started after this incident, so this report is based on ShareFile's status page.

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