Outage report · Major outage
Smartsheet outage on Aug 26, 2025
Smartsheet App Unavailable
What happened
Smartsheet reported a major outage starting Aug 26, 2025, 00:34 UTC, affecting Smartsheet Login, Sheets, Forms, Reports, Dashboards. It was marked resolved at Aug 26, 2025, 03:01 UTC.
- The incident lasted 2h 26m from first report to resolution.
- Smartsheet had reported 4 other partial or major outages in the 90 days before it.
- 4 other vendors we track reported a significant incident within 12 hours of it.
Latest update from Smartsheet
On August 8th, 2025, starting at 5:15 PM PST, users began experiencing errors and difficulties accessing Smartsheet. By 5:56 PM PST, full service was confirmed to be restored for all users. Our engineering teams quickly determined that a recent internal service deployment was the cause of Smartsheet's unavailability. A rollback of this deployment was initiated, and full service was restored by approximately 5:56 PM PST. We are currently reviewing our deployment processes and internal service dependencies to prevent similar issues in the future.
What our independent monitoring saw
Our independent monitoring of Smartsheet started after this incident, so this report is based on Smartsheet's status page.
Other outages around the same time
Significant incidents other vendors reported within 12 hours of this one.
Smartsheet's overall reliability
Smartsheet has a reliability score of 59.5/100, with 99.00% effective uptime and 8 incidents over the last 90 days.
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