Outage report · Partial outage

SugarSync outage on May 12, 2021

Customers are not able to access their SugarSync account

SeverityPartial outage
StartedMay 12, 2021, 16:22UTC
ResolvedMay 25, 2021, 07:51UTC
Duration12d 15h

What happened

SugarSync reported a partial outage starting May 12, 2021, 16:22 UTC, affecting Web Application, Desktop Application, Mobile Applications. It was marked resolved at May 25, 2021, 07:51 UTC.

  • The incident lasted 12d 15h from first report to resolution.
  • SugarSync had reported no other partial or major outages in the 90 days before it.

Latest update from SugarSync

This incident has been resolved.

Read SugarSync's official incident report ↗

What our independent monitoring saw

Our independent monitoring of SugarSync started after this incident, so this report is based on SugarSync's status page.

SugarSync's overall reliability

99.0/100

SugarSync has a reliability score of 99.0/100, with 100% effective uptime and 2 incidents over the last 90 days.

Visit SugarSync ↗

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