SumUp outage on May 18, 2026

What happened

SumUp reported a major outage starting May 18, 2026, 13:12 UTC. It was marked resolved at May 18, 2026, 14:01 UTC.

• The incident lasted 49m from first report to resolution.
• It was the 3rd longest of 3 significant outages SumUp reported in the 12 months up to it.
• SumUp had reported 1 other partial or major outage in the 90 days before it.
• 2 other vendors we track reported a significant incident within 12 hours of it.

Latest update from SumUp

**An issue has been identified, we’re looking into it** There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our [status page](https://status.sumup.com "status page").

Read SumUp's official incident report ↗

What our independent monitoring saw

Our independent monitoring of SumUp started after this incident, so this report is based on SumUp's status page.

Other outages around the same time

Significant incidents other vendors reported within 12 hours of this one.

• Partial outageRollbarMay 18, 2026, 20:50 UTC

  Currently experiencing LOGIN issues

• Major outageOttoMay 18, 2026, 21:14 UTC

  Payments issue

SumUp's overall reliability

Full SumUp reliability report and live status → · Most reliable SumUp alternatives →