Outage report · Major outage
SumUp outage on May 9, 2026
Card reader connection issues
SeverityMajor outage
StartedMay 9, 2026, 18:28UTC
ResolvedMay 9, 2026, 20:28UTC
Duration2h
What happened
SumUp reported a major outage starting May 9, 2026, 18:28 UTC. It was marked resolved at May 9, 2026, 20:28 UTC.
- The incident lasted 2h from first report to resolution.
- It was the 2nd longest of 3 significant outages SumUp reported in the 12 months up to it.
- SumUp had reported no other partial or major outages in the 90 days before it.
- 5 other vendors we track reported a significant incident within 12 hours of it.
Latest update from SumUp
**The issue has been fixed and we’re confident it’s resolved** SumUp services have returned to normal. You can stay up to date on the status of our services anytime here on our [status page](https://status.sumup.com).
What our independent monitoring saw
Our independent monitoring of SumUp started after this incident, so this report is based on SumUp's status page.
Other outages around the same time
Significant incidents other vendors reported within 12 hours of this one.
SumUp's overall reliability
54.2/100
SumUp has a reliability score of 54.2/100, with 98.98% effective uptime and 5 incidents over the last 90 days.
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