Tidio outage on Dec 5, 2025

What happened

Tidio reported a partial outage starting Dec 5, 2025, 09:05 UTC, affecting Agent Dashboard, Chat widget, WebSocket. It was marked resolved at Dec 5, 2025, 12:46 UTC.

• The incident lasted 3h 41m from first report to resolution.
• It was the 3rd longest of 4 significant outages Tidio reported in the 12 months up to it.
• Tidio had reported no other partial or major outages in the 90 days before it.
• 8 other vendors we track reported a significant incident within 12 hours of it.

Latest update from Tidio

Everything is back up and running.

Read Tidio's official incident report ↗

What our independent monitoring saw

Our independent monitoring of Tidio started after this incident, so this report is based on Tidio's status page.

Other outages around the same time

Significant incidents other vendors reported within 12 hours of this one.

• Major outageAuth0Dec 4, 2025, 21:42 UTC

  Tenant Dashboards unavailable

• Major outageHiBobDec 5, 2025, 08:50 UTC

  Cloudflare Outage Impacting HiBob

• Major outageToastDec 5, 2025, 09:03 UTC

  Toast Status Update

• Major outagePerplexityDec 5, 2025, 09:06 UTC

  Service outage

• Major outagePerplexity APIDec 5, 2025, 09:06 UTC

  Service outage

• Major outageResDiaryDec 5, 2025, 09:12 UTC

  ResDiary Unavailable

• Partial outageElementDec 5, 2025, 09:29 UTC

  Helm Registry registry.element.io/helm access issues

• Partial outageHoneycombDec 5, 2025, 20:49 UTC

  Querying and Ingest issues in EU

Tidio's overall reliability

Full Tidio reliability report and live status → · Most reliable Tidio alternatives →