Universe outage on Jul 16, 2019

What happened

Universe reported a major outage starting Jul 16, 2019, 10:00 UTC, affecting API. It was marked resolved at Jul 16, 2019, 10:35 UTC.

• The incident lasted 36m from first report to resolution.
• Universe had reported 1 other partial or major outage in the 90 days before it.

Latest update from Universe

On Tuesday, the Universe API \(and by extension our platform generally\) experienced a period of severely degraded performance. This period lasted 73 minutes, starting at 9:07 UTC and ending at 10:20 UTC. Additionally, we experienced a second period of degraded performance at 14:10 UTC through 14:15 UTC. I am reaching out to apologize. Universe knows how important service reliability is to your business. We work hard to maintain an industry-leading level of reliability, and today we failed in that core mission. The analysis below represents the preliminary results of our investigation into this incident. We will invest in the appropriate process and infrastructure remediations to prevent this issue from recurring, and to accelerate our time-to-resolution in the future. Over the trailing 12 months, we have maintained an uptime of 99.95% on our core API, and we will seek to earn back this reputation. Joshua Kelly - Universe CTO **Timeline** 9:07 UTC - A latency alarm is triggered on

Read Universe's official incident report ↗

What our independent monitoring saw

Our independent monitoring of Universe started after this incident, so this report is based on Universe's status page.

Universe's overall reliability

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