Outage report · Partial outage

Upsun (Platform.sh) outage on Sep 11, 2026

Partial outage on dedicated clusters running Adobe Commerce

SeverityPartial outage

StartedSep 11, 2026, 08:51UTC

ResolvedSep 14, 2026, 10:11UTC

Duration3d 1h

What happened

Upsun (Platform.sh) reported a partial outage starting Sep 11, 2026, 08:51 UTC. It was marked resolved at Sep 14, 2026, 10:11 UTC.

The incident lasted 3d 1h from first report to resolution.
It was the 2nd longest of 5 significant outages Upsun (Platform.sh) reported in the 12 months up to it.
Upsun (Platform.sh) had reported 3 other partial or major outages in the 90 days before it.
7 other vendors we track reported a significant incident within 12 hours of it.

Latest update from Upsun (Platform.sh)

Status: Resolved Regions: Dedicated Clusters (dedicated-clusters) Components: Dedicated Clusters Started: Fri, 11 Sep 2026 08:51:04 GMT Closed: Mon, 14 Sep 2026 10:11:23 GMT Updates: Mon, 14 Sep 2026 10:11:23 GMT: This incident has been resolved. Dedicated clusters running Adobe Commerce were experiencing memory shortages and instability due to PHP-FPM processes exhausting available memory. Our Ops team has not detected new occurrences since, and the incident is referenced under Adobe CSO 202609100105. Root cause on our side points to the PHP-FPM processes driving the cluster out of memory. Please check whether the following Adobe patch is applied to your cluster: 🔗 ACSD-62979 — Incorrect store ID in GraphQL header causes a fatal memory error https://experienceleague.adobe.com/en/docs/commerce-operations/tools/quality-patches-tool/patches-available-in-qpt/v1-1-56/acsd-62979-incorrect-store-id-in-the-graphql-header-causes-a-fatal-memory-error Please create a ticket if you are still see

Read Upsun (Platform.sh)'s official incident report ↗