Outage report · Partial outage

Xero outage on May 7, 2026

Global: Resolved – Platform stable, Post Incident Summary to follow

SeverityPartial outage

StartedMay 7, 2026, 02:20UTC

ResolvedMay 15, 2026, 07:52UTC

Duration8d 5h

What happened

Xero reported a partial outage starting May 7, 2026, 02:20 UTC, affecting Xero Platform and Settings, Expenses, Tax Reporting - Sales Tax & 1099, Tax Reporting - Singapore GST, Tax Reporting - BAS, TPAR, Tax Reporting - Canadian GST & HST, Tax Reporting - NZ GST, Tax Reporting - SA VAT and 20 more. It was marked resolved at May 15, 2026, 07:52 UTC.

The incident lasted 8d 5h from first report to resolution.
It was the longest significant outage Xero reported in the 12 months up to it.
Xero had reported no other partial or major outages in the 90 days before it.
5 other vendors we track reported a significant incident within 12 hours of it.

Latest update from Xero

# **Post Incident Summary: Xero platform outages \(6 May to 15 May 2026\)** Between 6 and 15 May 2026, customers experienced a series of platform disruptions affecting login, navigation and some product areas. These stemmed from separate technical issues occurring across the period, each identified and resolved by our engineering teams. At no stage was personal data at risk, and there are no concerns relating to the security of the Xero platform. We apologise for the impact these caused. ## **What happened** ### **1. Database disruptions \(6 to 12 May\)** Customers experienced a series of short, repeated disruptions linked to a core platform system responsible for user recognition and organisation access. These intermittent outages occurred sporadically on 6-7 May and 12 May, affecting login and platform navigation. ### **2. AWS infrastructure outage \(8 May\)** A third-party AWS infrastructure incident caused degraded platform performance until traffic was redirected to healthy

Read Xero's official incident report ↗