Business Phone Systems · reliability comparison
8x8 vs Dialpad: which is more reliable? (2026)
8x8 is more reliable than Dialpad, scoring 90.0 vs 75.6 out of 100. Over the last 90 days 8x8 reported 0 incidents and Dialpad reported 7, with effective uptime of 100% and 99.65% respectively.
Data updated Nov 1, 2026 · How we score
| Metric | 8x8 | Dialpad |
|---|---|---|
| Reliability score | 90.0 | 75.6 |
| Rank (business phone systems) | — | #8 |
| Uptime (90 days) | 100% | 99.65% |
| Incidents (90 days) | 0 | 7 |
| Partial / major outages | 0 | 2 |
| Avg time to resolve | — | 2h 59m |
| Outages we detected | 0 | 0 |
| Transparency score | 50/100 | 100/100 |
Where 8x8 and Dialpad differ
- 8x8 reported no incidents in the last 90 days, while Dialpad reported 7.
- Dialpad had 2 partial or major outages, compared with 0 for 8x8.
90-day uptime
8x8
Dialpad
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent 8x8 incidents
No incidents reported by 8x8 in the last 90 days.
Recent Dialpad incidents
- Degraded performanceOct 20, 2026 · resolved in 6h 5m
Some customers may be experiencing issues with devices.
Affected: Telephony Infrastructure: Inbound Calls, Telephony Infrastructure: Outbound Calls
- Partial outageOct 20, 2026 · resolved in 7h 37m
Some customers may be experiencing issues making or receiving calls.official update ↗
Affected: Telephony Infrastructure: Inbound Calls, Telephony Infrastructure: Outbound Calls
- Degraded performanceSep 23, 2026 · resolved in 45m
Service degradation affecting some IVR Customers
Affected: Omnichannel
- Degraded performanceSep 15, 2026 · resolved in 19m
Some users with US toll-free or midwest toll numbers may have had trouble with new or ongoing calls
Affected: Telephony Infrastructure: Inbound Calls, Telephony Infrastructure: Outbound Calls
- Degraded performanceSep 3, 2026 · resolved in 42m
Investigating degraded calling performance for some EU numbers and destinations
Affected: Telephony Infrastructure: Inbound Calls, Telephony Infrastructure: Outbound Calls, Carrier Networks: Local Numbers
- Partial outageSep 1, 2026 · resolved in 4h 37m
Partial service disruptionofficial update ↗
Affected: Telephony Infrastructure: Inbound Calls
Other business phone systems to consider
- Grasshopper · #1 · 99.96% uptime
- JustCall · #2 · 99.96% uptime
- CloudTalk · #3 · 99.91% uptime
- GoTo Connect · #4 · 99.87% uptime