Business Phone Systems · reliability comparison
Aircall vs Grasshopper: which is more reliable? (2026)
Grasshopper is more reliable than Aircall, scoring 94.6 vs 59.6 out of 100. Over the last 90 days Aircall reported 17 incidents and Grasshopper reported 1, with effective uptime of 99.30% and 99.96% respectively. Grasshopper resolves incidents faster on average (1h 31m).
Data updated Nov 1, 2026 · How we score
| Metric | Aircall | Grasshopper |
|---|---|---|
| Reliability score | 59.6 | 94.6 |
| Rank (business phone systems) | #11 | #1 |
| Uptime (90 days) | 99.30% | 99.96% |
| Incidents (90 days) | 17 | 1 |
| Partial / major outages | 6 | 1 |
| Avg time to resolve | 4h 25m | 1h 31m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Aircall and Grasshopper differ
- Aircall reported 17× as many incidents as Grasshopper over the last 90 days (17 vs 1).
- Aircall had 6 partial or major outages, compared with 1 for Grasshopper.
- Grasshopper fixes problems faster: 1h 31m on average, against 4h 25m for Aircall (2.9× quicker).
- Aircall's longest outage on record lasted 8h 46m (Jun 19, 2026); Grasshopper's lasted 23h 54m (Jan 22, 2026).
90-day uptime
Aircall
Grasshopper
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Aircall incidents
- Partial outageOct 29, 2026 · resolved in 2h 32m
Affected: Inbound Calls, Conversation Center, Aircall Workspace (Web), Outbound Calls, Aircall Workspace (Desktop), Analytics +5 more
- Degraded performanceOct 17, 2026 · resolved in 1h 34m
Users with connectivity issues
Affected: Aircall Workspace (Web), Aircall Workspace (Desktop), Aircall Mobile App (iOS), Aircall Mobile App (Android), Aircall Chrome Extension
- Partial outageOct 13, 2026 · resolved in 41m
Affected: Inbound Calls, Conversation Center, Aircall Workspace (Web), Outbound Calls, Aircall Workspace (Desktop), Analytics +1 more
- Partial outageOct 12, 2026 · resolved in 49m
Affected: Inbound Calls, Outbound Calls
- Degraded performanceOct 7, 2026 · resolved in 1d 3h
Partner Integrations Not Receiving Call Events
Affected: Other Integrations
- Degraded performanceOct 5, 2026 · resolved in 1h 1m
Intermittent calls and SMS failures on a subset of French and Spanish numbers
Affected: Inbound Calls, Inbound Messaging (SMS/MMS), Outbound Calls, Outbound Messaging (SMS/MMS), eSIM
Recent Grasshopper incidents
- Partial outageAug 15, 2026 · resolved in 1h 31m
Grasshopper - password reset and OTP emails blocked
Affected: Grasshopper
Other business phone systems to consider
- JustCall · #2 · 99.96% uptime
- CloudTalk · #3 · 99.91% uptime
- GoTo Connect · #4 · 99.87% uptime
- Quo (formerly OpenPhone) · #5 · 99.83% uptime