KYC & Identity Verification · reliability comparison
Alloy vs Onfido (Entrust): which is more reliable? (2026)
Onfido (Entrust) is more reliable than Alloy, scoring 88.7 vs 79.5 out of 100. Over the last 90 days Alloy reported 8 incidents and Onfido (Entrust) reported 9, with effective uptime of 99.74% and 99.93% respectively. Onfido (Entrust) resolves incidents faster on average (53m).
Data updated Nov 1, 2026 · How we score
| Metric | Alloy | Onfido (Entrust) |
|---|---|---|
| Reliability score | 79.5 | 88.7 |
| Rank (identity verification providers) | #8 | #4 |
| Uptime (90 days) | 99.74% | 99.93% |
| Incidents (90 days) | 8 | 9 |
| Partial / major outages | 2 | 2 |
| Avg time to resolve | 2h 51m | 53m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Alloy and Onfido (Entrust) differ
- Onfido (Entrust) reported 13% more incidents than Alloy over the last 90 days (9 vs 8).
- Onfido (Entrust) fixes problems faster: 53m on average, against 2h 51m for Alloy (3.2× quicker).
- Alloy's longest outage on record lasted 21h 48m (Jul 21, 2026); Onfido (Entrust)'s lasted 3h 8m (Jan 7, 2026).
90-day uptime
Alloy
Onfido (Entrust)
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Alloy incidents
- InformationalOct 22, 2026 · resolved in 5d 2h
Security Advisory Notice: Alloy Unaffected by Reported PHP Vulnerabilities
- Degraded performanceOct 9, 2026 · resolved in 1h 52m
Affected: Customer Dashboard
- Partial outageSep 10, 2026 · resolved in 4h 39m
Socure DocV is failing to complete for multiple clientsofficial update ↗
Affected: SDK
- InformationalSep 9, 2026 · resolved in <1m
[Retroactive] Issues loading Workflows, Journeys, and Application Queues
Affected: Customer Dashboard
- Degraded performanceSep 4, 2026 · resolved in 44m
- InformationalAug 27, 2026 · resolved in <1m
Recent Onfido (Entrust) incidents
- Degraded performanceOct 29, 2026 · resolved in 18m
Potential problems completing Identity Reports (UK)
Affected: Identity Enhanced
- Degraded performanceOct 23, 2026 · resolved in 34m
UK eVisa: delayed reports and tasks
Affected: UK EVisa
- Degraded performanceOct 20, 2026 · resolved in 3h 35m
IDR: provider issue causing delays on reports
Affected: Identity Enhanced, Identity Enhanced
- Degraded performanceSep 30, 2026 · resolved in 3h 6m
Degraded performance for Identity Reports in UK jurisdiction
Affected: Identity Enhanced
- Partial outageSep 22, 2026 · resolved in 25m
UK EVisa Government Service is down
Affected: UK EVisa
- Degraded performanceSep 8, 2026 · resolved in <1m
Other identity verification providers to consider
- Stripe Identity · #1 · 99.99% uptime
- iDenfy · #2 · 99.99% uptime
- Didit · #3 · 99.95% uptime
- Veriff · #5 · 99.89% uptime
See the full most reliable kyc & identity verification providers ranking →