Web & Product Analytics · reliability comparison
Amplitude vs Heap: which is more reliable? (2026)
Amplitude is more reliable than Heap, scoring 67.4 vs 44.8 out of 100. Over the last 90 days Amplitude reported 24 incidents and Heap reported 12, with effective uptime of 99.57% and 97.81% respectively. Amplitude resolves incidents faster on average (2h 47m).
Data updated Nov 1, 2026 · How we score
| Metric | Amplitude | Heap |
|---|---|---|
| Reliability score | 67.4 | 44.8 |
| Rank (analytics tools) | #8 | #9 |
| Uptime (90 days) | 99.57% | 97.81% |
| Incidents (90 days) | 24 | 12 |
| Partial / major outages | 2 | 1 |
| Avg time to resolve | 2h 47m | 9h 15m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Amplitude and Heap differ
- Amplitude reported 2× as many incidents as Heap over the last 90 days (24 vs 12).
- Amplitude had 2 partial or major outages, compared with 1 for Heap.
- Amplitude fixes problems faster: 2h 47m on average, against 9h 15m for Heap (3.3× quicker).
- Amplitude's longest outage on record lasted 6h 5m (Sep 23, 2026); Heap's lasted 22h 55m (Jul 12, 2026).
90-day uptime
Amplitude
Heap
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Amplitude incidents
- Degraded performanceOct 26, 2026 · resolved in 1h 15m
Affected: Data Processing
- InformationalOct 24, 2026 · resolved in 23m
Delayed/Blocked Event Delivery to Amazon Kinesis Destination
Affected: Data Processing, Event Streaming
- InformationalOct 22, 2026 · resolved in 4h 38m
- InformationalOct 22, 2026 · resolved in <1m
Affected: Web Reporting
- InformationalOct 22, 2026 · resolved in <1m
Notice: Amplitude not impacted by recent PHP vulnerabilities
- Degraded performanceOct 20, 2026 · resolved in 8m
Export API returns 500 errors across multiple organizations
Affected: Data Export
Recent Heap incidents
- Degraded performanceOct 14, 2026 · resolved in 6h 41m
User property data delayed in Heap connect syncs (US customers only)
Affected: App, Heap Connect
- Degraded performanceOct 7, 2026 · resolved in 16h 14m
User property data delayed in Heap connect syncs (US customers only)
Affected: App, Heap Connect
- Partial outageOct 2, 2026 · ongoing
Salesforce integration: data-in not syncing
Affected: Integrations - Sources
- Degraded performanceSep 23, 2026 · resolved in 2h 40m
Heap Connect Syncs: Possibility Of Stale Data
Affected: Heap Connect
- Degraded performanceSep 22, 2026 · resolved in 15h 52m
Third party integration events latency impacting some customers
Affected: App, Integrations - Sources
- InformationalSep 11, 2026 · resolved in 40m
Affected: Heap Connect
Other analytics tools to consider
- Hotjar · #1 · 100% uptime
- Lucky Orange · #2 · 99.98% uptime
- Google Analytics · #3 · 99.89% uptime
- Mixpanel · #4 · 99.84% uptime
See the full most reliable web & product analytics tools ranking →