Live status & reliability report

Heap status, outages & reliability

#9 of 9 analytics toolsDegraded

Heap is a product analytics tool that captures user interactions automatically, owned by Contentsquare since 2023.

Data updated Nov 1, 2026 · score recalculated

Over the last 90 days Heap had 97.81% effective uptime across 12 status page incidents (1 partial or major outage), resolving them in 9h 15m on average.

44.8/100Reliability scoreVisit Heap ↗

Is Heap down right now?

Heap is having problems right now.

  • Heap's status page reports degraded performance. Checked .
  • All 3 Heap pages we check are responding. Checked .

Official Heap status page ↗

Uptime (90d)97.81%1d 23h weighted downtime
Incidents (90d)121.9 per 30 days
Major / partial outages1
Avg time to resolve9h 15m
Outages we detected0by our independent probes

90-day uptime

Aug 5, 2026: 98.33% uptime, 1 incident (Degraded performance)Aug 6, 2026 – Aug 11, 2026: no incidentsAug 12, 2026: 96.02% uptime, 2 incidents (Degraded performance)Aug 13, 2026 – Aug 27, 2026: no incidentsAug 28, 2026: 93.56% uptime, 1 incident (Degraded performance)Aug 29, 2026: 91.91% uptime, 1 incident (Degraded performance)Aug 30, 2026 – Sep 21, 2026: no incidentsSep 22, 2026: 99.20% uptime, 1 incident (Degraded performance)Sep 23, 2026: 89.79% uptime, 2 incidents (Degraded performance)Sep 24, 2026: 99.41% uptime, 1 incident (Degraded performance)Sep 25, 2026 – Oct 1, 2026: no incidentsOct 2, 2026: 95.46% uptime, 1 incident (Partial outage)Oct 3, 2026: 50.00% uptime, 1 incident (Partial outage)Oct 4, 2026: 50.00% uptime, 1 incident (Partial outage)Oct 5, 2026: 54.53% uptime, 1 incident (Partial outage)Oct 6, 2026: no incidentsOct 7, 2026: 99.58% uptime, 1 incident (Degraded performance)Oct 8, 2026: 90.27% uptime, 1 incident (Degraded performance)Oct 9, 2026 – Oct 13, 2026: no incidentsOct 14, 2026: 95.82% uptime, 1 incident (Degraded performance)Oct 15, 2026 – Nov 2, 2026: no incidents
90 days ago97.821% average daily uptimeToday
  • No incidents
  • Degraded
  • Partial outage
  • Major outage
  • No data

Key facts about Heap's reliability

  • Over the past 12 months, Heap published 41 incidents on its status page, 3 of them partial or major outages.
  • Its longest outage on record in that time was “Dashboard and Chart loading issues” on Jul 12, 2026, which lasted 22h 55m.
  • The part of Heap most often affected was App (19 of 41 incidents).
  • Heap reported 12 incidents in the last 90 days, up from 11 in the 90 days before.
  • Incidents most often began on a Wednesday (11 of 41, UTC).
  • Heap's 90-day uptime of 97.81% is below the average for analytics tools (99.61%).
  • It resolves incidents more slowly than the typical analytics tool: 9h 15m on average, against a median of 3h 41m.

Score breakdown

Uptime · 40% weight
8
97.819% effective uptime
Incident frequency · 20% weight
62
1.92 weighted incidents per 30 days
Time to resolve · 20% weight
46
9h 15m average
Transparency · 20% weight
100
No unreported outages detected

How the score is calculated →

Incidents per month

024681 degraded performance incident1Dec2 degraded performance incidents2 informational incidents4Jan ’261 degraded performance incident1Feb4 degraded performance incidents1 informational incident5Mar2 degraded performance incidents2Apr2 degraded performance incidents2May3 degraded performance incidents3Jun2 partial outage incidents4 degraded performance incidents1 informational incident7Jul4 degraded performance incidents2 informational incidents6Aug2 degraded performance incidents1 informational incident3Sep1 partial outage incident2 degraded performance incidents3OctNov
  • Major outage
  • Partial outage
  • Degraded
  • Informational

Response time

Daily average response time of Heap's public pages, measured by our probes.

0ms216ms431msNov 1, 2026: 391msNov 2, 2026: 374msNov 1, 2026Nov 2, 2026

Score trend

Daily reliability score (rolling 90-day window).

050100Nov 1, 2026: 44.8Nov 2, 2026: 44.8Nov 1, 2026Nov 2, 2026

Components currently affected

  • Integrations - Sources: partial outage

Heap incident history (last 90 days)

Source: Heap status page · last checked · Subscribe via RSS

Our independent monitoring

We check these public Heap pages every 5 minutes. An outage is recorded after two consecutive failed checks.

PageLast checkUptime (30d)Avg response
LoginUp 100%389 ms
HomepageUp 100%337 ms
Tracking script CDNUp 100%445 ms

How Heap compares

Heap vs Hotjar

97.81% vs 100% uptime

Heap vs Lucky Orange

97.81% vs 99.98% uptime

Heap vs Google Analytics

97.81% vs 99.89% uptime

Heap vs Mixpanel

97.81% vs 99.84% uptime

Heap vs Pendo

97.81% vs 99.75% uptime

Heap vs PostHog

97.81% vs 100% uptime

Most reliable Heap alternatives →

Heap status FAQ

Is Heap down right now?

Heap is having problems right now. Heap's status page currently reports an active issue, and all 3 of the Heap pages we check every five minutes are responding. This page updates automatically when that changes.

How reliable is Heap?

Heap has a reliability score of 44.8 out of 100, ranking #9 of 9 analytics tools. Over the last 90 days it had 97.81% effective uptime.

How often does Heap have outages?

Heap published 12 incidents on its status page in the last 90 days (1 partial or major outage) and 41 in the past 12 months.

How long do Heap outages last?

Heap resolves incidents in 9h 15m on average. Its longest outage in the past year lasted 22h 55m, on Jul 12, 2026.

Does Heap have a status page?

Yes. Heap's official status page is status.heap.io. We read it every five minutes and keep its full incident history.