Web & Product Analytics · reliability comparison
Heap vs Lucky Orange: which is more reliable? (2026)
Lucky Orange is more reliable than Heap, scoring 94.3 vs 44.8 out of 100. Over the last 90 days Heap reported 12 incidents and Lucky Orange reported 1, with effective uptime of 97.81% and 99.98% respectively. Lucky Orange resolves incidents faster on average (2h 46m).
Data updated Nov 1, 2026 · How we score
| Metric | Heap | Lucky Orange |
|---|---|---|
| Reliability score | 44.8 | 94.3 |
| Rank (analytics tools) | #9 | #2 |
| Uptime (90 days) | 97.81% | 99.98% |
| Incidents (90 days) | 12 | 1 |
| Partial / major outages | 1 | 0 |
| Avg time to resolve | 9h 15m | 2h 46m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Heap and Lucky Orange differ
- Heap reported 12× as many incidents as Lucky Orange over the last 90 days (12 vs 1).
- Heap had 1 partial or major outage, compared with 0 for Lucky Orange.
- Lucky Orange fixes problems faster: 2h 46m on average, against 9h 15m for Heap (3.3× quicker).
- Heap's longest outage on record lasted 22h 55m (Jul 12, 2026); Lucky Orange's lasted 4h 11m (Mar 16, 2026).
90-day uptime
Heap
Lucky Orange
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Heap incidents
- Degraded performanceOct 14, 2026 · resolved in 6h 41m
User property data delayed in Heap connect syncs (US customers only)
Affected: App, Heap Connect
- Degraded performanceOct 7, 2026 · resolved in 16h 14m
User property data delayed in Heap connect syncs (US customers only)
Affected: App, Heap Connect
- Partial outageOct 2, 2026 · ongoing
Salesforce integration: data-in not syncingofficial update ↗
Affected: Integrations - Sources
- Degraded performanceSep 23, 2026 · resolved in 2h 40m
Heap Connect Syncs: Possibility Of Stale Data
Affected: Heap Connect
- Degraded performanceSep 22, 2026 · resolved in 15h 52m
Third party integration events latency impacting some customers
Affected: App, Integrations - Sources
- InformationalSep 11, 2026 · resolved in 40m
Affected: Heap Connect
Recent Lucky Orange incidents
- Degraded performanceAug 17, 2026 · resolved in 2h 46m
Affected: Web App
- MaintenanceAug 14, 2026 · resolved in 1h 2m
Affected: Web App
Other analytics tools to consider
- Hotjar · #1 · 100% uptime
- Google Analytics · #3 · 99.89% uptime
- Mixpanel · #4 · 99.84% uptime
- Pendo · #5 · 99.75% uptime
See the full most reliable web & product analytics tools ranking →