Web & Product Analytics · reliability comparison
Heap vs Mixpanel: which is more reliable? (2026)
Mixpanel is more reliable than Heap, scoring 84.1 vs 44.8 out of 100. Over the last 90 days Heap reported 12 incidents and Mixpanel reported 5, with effective uptime of 97.81% and 99.84% respectively. Mixpanel resolves incidents faster on average (3h 41m).
Data updated Nov 1, 2026 · How we score
| Metric | Heap | Mixpanel |
|---|---|---|
| Reliability score | 44.8 | 84.1 |
| Rank (analytics tools) | #9 | #4 |
| Uptime (90 days) | 97.81% | 99.84% |
| Incidents (90 days) | 12 | 5 |
| Partial / major outages | 1 | 2 |
| Avg time to resolve | 9h 15m | 3h 41m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Heap and Mixpanel differ
- Heap reported 2.4× as many incidents as Mixpanel over the last 90 days (12 vs 5).
- Mixpanel had 2 partial or major outages, compared with 1 for Heap.
- Mixpanel fixes problems faster: 3h 41m on average, against 9h 15m for Heap (2.5× quicker).
- Heap's longest outage on record lasted 22h 55m (Jul 12, 2026); Mixpanel's lasted 3h 45m (Aug 19, 2026).
90-day uptime
Heap
Mixpanel
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Heap incidents
- Degraded performanceOct 14, 2026 · resolved in 6h 41m
User property data delayed in Heap connect syncs (US customers only)
Affected: App, Heap Connect
- Degraded performanceOct 7, 2026 · resolved in 16h 14m
User property data delayed in Heap connect syncs (US customers only)
Affected: App, Heap Connect
- Partial outageOct 2, 2026 · ongoing
Salesforce integration: data-in not syncing
Affected: Integrations - Sources
- Degraded performanceSep 23, 2026 · resolved in 2h 40m
Heap Connect Syncs: Possibility Of Stale Data
Affected: Heap Connect
- Degraded performanceSep 22, 2026 · resolved in 15h 52m
Third party integration events latency impacting some customers
Affected: App, Integrations - Sources
- InformationalSep 11, 2026 · resolved in 40m
Affected: Heap Connect
Recent Mixpanel incidents
- InformationalOct 21, 2026 · resolved in 7h 33m
- InformationalOct 8, 2026 · resolved in 7h 50m
- Partial outageAug 26, 2026 · resolved in 1h 7m
Degraded Query API Performance impacting US Projects
Affected: Application Availability (US)
- Partial outageAug 19, 2026 · resolved in 3h 45m
Issues Populating Event Properties in dropdown menus
Affected: Application Availability (US), Application Availability (EU), Application Availability (IN)
- Degraded performanceAug 6, 2026 · resolved in 6h 13m
Mixpanel MCP: Get-Report degraded
Affected: Application Availability (US), Application Availability (EU), Application Availability (IN)
Other analytics tools to consider
- Hotjar · #1 · 100% uptime
- Lucky Orange · #2 · 99.98% uptime
- Google Analytics · #3 · 99.89% uptime
- Pendo · #5 · 99.75% uptime
See the full most reliable web & product analytics tools ranking →