Web & Product Analytics · reliability comparison
Heap vs Pendo: which is more reliable? (2026)
Pendo is more reliable than Heap, scoring 78.8 vs 44.8 out of 100. Over the last 90 days Heap reported 12 incidents and Pendo reported 5, with effective uptime of 97.81% and 99.75% respectively. Pendo resolves incidents faster on average (3h 56m).
Data updated Nov 1, 2026 · How we score
| Metric | Heap | Pendo |
|---|---|---|
| Reliability score | 44.8 | 78.8 |
| Rank (analytics tools) | #9 | #5 |
| Uptime (90 days) | 97.81% | 99.75% |
| Incidents (90 days) | 12 | 5 |
| Partial / major outages | 1 | 3 |
| Avg time to resolve | 9h 15m | 3h 56m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Heap and Pendo differ
- Heap reported 2.4× as many incidents as Pendo over the last 90 days (12 vs 5).
- Pendo had 3 partial or major outages, compared with 1 for Heap.
- Pendo fixes problems faster: 3h 56m on average, against 9h 15m for Heap (2.4× quicker).
- Heap's longest outage on record lasted 22h 55m (Jul 12, 2026); Pendo's lasted 3d (Feb 5, 2026).
90-day uptime
Heap
Pendo
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Heap incidents
- Degraded performanceOct 14, 2026 · resolved in 6h 41m
User property data delayed in Heap connect syncs (US customers only)
Affected: App, Heap Connect
- Degraded performanceOct 7, 2026 · resolved in 16h 14m
User property data delayed in Heap connect syncs (US customers only)
Affected: App, Heap Connect
- Partial outageOct 2, 2026 · ongoing
Salesforce integration: data-in not syncing
Affected: Integrations - Sources
- Degraded performanceSep 23, 2026 · resolved in 2h 40m
Heap Connect Syncs: Possibility Of Stale Data
Affected: Heap Connect
- Degraded performanceSep 22, 2026 · resolved in 15h 52m
Third party integration events latency impacting some customers
Affected: App, Integrations - Sources
- InformationalSep 11, 2026 · resolved in 40m
Affected: Heap Connect
Recent Pendo incidents
- Degraded performanceOct 1, 2026 · resolved in 12h 29m
Some Customers Unable to Connect to Pendo MCP
Affected: MCP, MCP
- Partial outageOct 1, 2026 · resolved in 1h 47m
Pairing in Mobile is Not Functional
Affected: Mobile Guides, Mobile Guides, Mobile Guides, Mobile Guides, Mobile Guides
- Major outageSep 21, 2026 · resolved in 34m
Guide targeting impacted in US Environment
Affected: Guide Targeting
- Partial outageSep 14, 2026 · resolved in 3h 51m
Latency issue in US region impacting login, guide delivery and event data processing
Affected: Pendo UI, Guide Deliverability, Mobile Guides, Analytics - Data Processing, Mobile Analytics
- Degraded performanceSep 2, 2026 · resolved in 56m
Affected: Pendo UI, Pendo UI, Pendo UI, Pendo UI, Pendo UI
Other analytics tools to consider
- Hotjar · #1 · 100% uptime
- Lucky Orange · #2 · 99.98% uptime
- Google Analytics · #3 · 99.89% uptime
- Mixpanel · #4 · 99.84% uptime
See the full most reliable web & product analytics tools ranking →